Terms

Last updated: 18 October 2026

These terms cover callumwilletts.co.uk and the Callum Willetts TV app, run by Callum Willetts ("we", "us"). You agree to them when you make an account or subscribe. The privacy policy explains what we do with your information.

Who can use the site

Anyone can watch. To make an account, chat, collect channel points or subscribe, you must be 13 or older. If you're under 18, check with a parent or guardian before you pay for anything.

Your account

• Keep your password to yourself. You're responsible for what happens on your account.
• Your username must not pretend to be someone else or break the community rules. We can rename or remove an account that does.

You can delete your account at any time from the delete account page.

Community rules

These apply to everything you post or send: chat messages, your username and profile picture, and anything that goes out on stream, such as text-to-speech.

• Nothing illegal. Never anything that sexualises children, no terrorist content, no threats, no fraud and nothing that encourages someone to hurt themselves or others.
• No hate or harassment. No attacking anyone for their race, religion, sex, sexuality, gender identity, disability or age, and no bullying or ganging up on anyone.
• No sexual content.
• Keep personal information private, yours and other people's: addresses, phone numbers, schools, or names someone hasn't shared themselves.
• No spam or scams. No misleading links, and no advertising without asking first.
• Don't pretend to be someone else, including Callum, a moderator or another viewer.

Moderators can delete a message, time you out of chat for up to 24 hours, ban your account from chat, or stop a text-to-speech message before it plays. Serious or repeated breaking of the rules leads to a ban. Illegal content is removed, and may be reported to the police or the National Crime Agency. We keep a record of each moderator action for 12 months, so that complaints and appeals can be looked into.

Reporting

If you see something that breaks these rules, use Report on the message, or on the person's profile. Reports go to Callum and the moderators, and we look at every one, putting anything illegal first. You can also report something by email (see below), and you don't need an account to do that.

If someone is in danger right now, call 999.

Complaints and appeals

If you think a moderator got it wrong (a deleted message, a timeout or a ban), or you want to complain about how we handled a report or anything else here, email [email protected] with "Appeal" or "Complaint" in the subject. Say what happened, and when. Callum looks at it himself, and we'll reply within 7 days. If we got it wrong, we'll put it right.

Channel points and rewards

You earn channel points by watching and chatting, and spend them on rewards such as sounds and text-to-speech. Points have no cash value: they can't be bought, sold, swapped or turned into money. We can change how points are earned and what rewards cost, and take away points that came from a bug or from getting round the rules.

Subscriptions

These are the terms of sale for subscriptions.

Who you're buying from

Callum Willetts, who runs this site as a sole trader. Email: [email protected].

What you get

The price shown is the whole price: there is nothing to add. You pay by card through Stripe, and your card details go straight to Stripe, never to us.

Renewal and cancelling

Your subscription renews every month, on the day you started it, until you cancel. You can cancel at any time: on the stream page, choose Subscribe, then Manage / Cancel Subscription. Your perks last until the end of the month you've paid for, and you won't be charged again. Deleting your account cancels your subscription too.

If a price goes up, we'll tell you at least 30 days before you're first charged the new price, so you can cancel before then.

Your 14-day right to cancel

The law usually gives you 14 days to change your mind about a purchase. Your perks start as soon as you pay, so before you pay we ask you to agree to that, and to accept that you lose the 14-day right once they start. We confirm what you agreed to by email after you pay.

Refunds

We don't refund part of a month when you cancel. If something you paid for doesn't work or isn't as described, tell us and we'll put it right or refund you, as the law requires. If we stop offering subscriptions, or ban your account, we cancel your subscription so you aren't charged again. None of this affects your legal rights.

Our content, and yours

The streams, recordings, emotes and artwork are ours, or used with permission. You're welcome to share links to them, but don't re-upload or sell them. What you write in chat stays yours, but you let us show it on the site and on stream.

What we can't promise

The site runs on our own equipment at home, so sometimes it will be down or slow, and features can change. We aren't responsible for losses we couldn't have foreseen, or for anything that isn't our fault. Nothing in these terms limits our responsibility for anything the law doesn't allow us to limit, such as death or injury caused by our negligence, or fraud.

Changes to these terms

When these terms change, the new version goes here with a new date. If a change affects your subscription, we'll tell you before it applies.

The law

These terms are under the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

Contact

Email [email protected], or ask in The Den, our Discord server.